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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of DC Undead

DC Undead

July 17, 2026

1  out of  5
rating by DC Undead
"Terrible and disgusting customer service from Ethan! When I signed up, he lied to me and said the Drive Safe and Save wouldn't not cause my rate to increase. However, with the Drive Safe and Safe, it did. He denied telling me the wrong thing and I feel that was deceitful. Do not get insurance at this location. You can't trust the inconsiderate people here. Absolutely disgusting!"
We responded:
"Thank you for your review. While we're unable to discuss specific policy details publicly, we strive to provide clear communication and professional service to every customer. We appreciate your feedback and wish you the best moving forward."
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Elizabeth Todd

July 12, 2026

5  out of  5
rating by Elizabeth Todd
"Davonte with the John stein agency was amazing to deal with! He made the process of switching over to State Farm extremely easy. Very knowledgeable with all the information as well as fast and responsive getting back to me with everything. He made my decision to sign that much easier. Thank you so much."
We responded:
"We love to see reviews like yours, Elizabeth! Davonte works hard to ensure switching your coverage is straightforward and stress-free, so knowing his thorough information and prompt replies sealed the deal means the world to us. Thank you for taking a moment to highlight his stellar service!"
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Abi Rogers

July 7, 2026

5  out of  5
rating by Abi Rogers
"John and Davonte are always great to interact with. They make everything so easy and are always willing to answer any and all questions I have."
We responded:
"Hey, Abi! Davonte and I genuinely enjoy talking with you, and we aim to keep every aspect of your auto insurance clear and straightforward. Thank you for recognizing our dedication and our willingness to tackle any and all questions you bring our way!"
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Cynthia Haider

July 6, 2026

5  out of  5
rating by Cynthia Haider
"Nick was the best. He made switching over to State Farm easy and great to eork with."
We responded:
"Thank you, Cynthia! I'm glad to hear that Nick made your transition to State Farm smooth and enjoyable. We appreciate your feedback and are here if you need anything else!"
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Jacob Sherman

June 16, 2026

5  out of  5
rating by Jacob Sherman
"Great service and really helped me understand the coverage I need. Chayan was very helpful with suggestions and letting me know the best way to move forward."
We responded:
"Jacob, thank you for taking the time to leave us a review! I'm glad we could assist you in understanding your coverage needs and provide helpful suggestions. We're here to make sure you feel confident about your insurance decisions. Let us know if we can help with anything else!"
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JulianF

June 16, 2026

5  out of  5
rating by JulianF
"Cayan was very patient with me and helped me figure out the best way to save money for my car."
We responded:
"Thank you for your review, Julian. I'm happy to know that you received patient and helpful service while figuring out the best way to save on your car insurance. Let us know if we can help with anything else!"
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Dominic Busky

June 16, 2026

5  out of  5
rating by Dominic Busky
"Chayan Loun really helped me save money on my insurance and he was a really big help with all of this!"
We responded:
"What wonderful feedback to read, Dominic!
Chayan genuinely enjoys guiding our clients through their coverage options and finding highly competitive rates for them, so your kind words mean a lot to both of us. Please let us know whenever you need anything else. Thank you for choosing our Arnold State Farm team!"
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Horacio Ar

June 16, 2026

5  out of  5
rating by Horacio Ar
"Chayan was very pleasant and got me a great price on my insurance."
We responded:
"Horacio, thank you for taking the time to leave us a review! I'm happy to hear that Chayan was able to assist you and find a great price for your insurance. We appreciate your support!"
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Michael Hardyway

June 16, 2026

5  out of  5
rating by Michael Hardyway
"I can't recommend Chayan highly enough! He helped me save a significant amount of money on my insurance while making the entire process easy and stress-free. Chayan is a very knowledgeable young man who took the time to explain my options, answer all my questions, and make sure I was getting the best coverage for the best price.

What impressed me most was how respectful, professional, and genuinely focused he was on helping me save money rather than trying to sell me something I didn't need. It's clear that he truly cares about us on this side of the phone and works hard to find the right solutions for them.

As a bonus, my wife and I have been longtime supporters of Shepherd University athletics, so finding out he's a Ram made us like him even more. Ram for life!

If you're looking for an insurance agent who is honest, knowledgeable, and dedicated to helping you save money, Chayan is the person to call."
We responded:
"Thank you so much for your kind words! It truly means a lot to hear that you had a positive experience with our office. We always strive to provide the best service possible, and knowing that we could assist you in finding the right coverage at a competitive price is incredibly rewarding. It's moments like these that remind us why we do what we do. We genuinely enjoy connecting with our clients and ensuring that their needs are met with care and attention. If there's anything else you need or any questions you might have in the future, please don't hesitate to reach out. We're here to help and support you in any way we can. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. Thank you once again for your trust and for allowing us to be a part of your journey."
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Brayden DeWaal

June 13, 2026

5  out of  5
rating by Brayden DeWaal
"I had a great experience working with Chayan. He was knowledgeable, professional, and took the time to find me the best options for my car insurance. Thanks to his help, I was able to save money while still getting excellent coverage. He made the whole process simple and stress-free. I highly recommend Chayan to anyone looking to lower their insurance costs and get great service!"
We responded:
"Thank you for your review, Brayden! I'm happy to know you had such a positive experience with us. It's great that we could help you find the right coverage while saving money and making the process stress-free. We're always here if you need anything else!"
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Chris Cobb

June 9, 2026

5  out of  5
rating by Chris Cobb
"Chayan was extremely helpful, my previous policy made me essentially pay 100 dollars more then my new one now thanks to him, super accommodating and pleasant."
We responded:
"Hey, Chris! Thank you for your review. We’re happy to hear you had a pleasant experience and found the process easy to navigate. It’s great to know we could help with your auto coverage and lower your monthly cost. We truly appreciate your support and welcome to our office!"
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Jude Huseby

June 8, 2026

5  out of  5
rating by Jude Huseby
"I was helped out by this young man Chayan and he did a great job helping me out with everything. He was very pleasant and patient with all of my questions. Thanks chayan."
We responded:
"Thank you, Jude, for taking the time to leave us a review! I'm glad to hear that you had a positive experience and that all your questions were answered with patience. We appreciate your feedback. Feel free to reach out if you need anything else!"
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Christian Slack

June 6, 2026

5  out of  5
rating by Christian Slack
"Pepper is the best!!! Helped me save money on my insurance and was a great guy!"
We responded:
"Christian, thank you for taking the time to leave us a review! I'm happy to hear that you were able to save money on your insurance and had a great experience. Let us know if we can help with anything else!"
Profile photo of Jaden Serkedakis

Jaden Serkedakis

June 5, 2026

5  out of  5
rating by Jaden Serkedakis
"Chayan was friendly, professional, and easy to work with. He helped me save a buck on insurance and made the process straightforward. I appreciate the great customer service and would recommend reaching out to him for your insurance needs."
We responded:
"Jaden, thank you for taking the time to leave us a review! I'm glad to hear that our team made the process easy and helped you save on your insurance. We appreciate your recommendation and are grateful for your support. Don't hesitate to reach out if you need anything!"
Profile photo of Eli

Eli

June 4, 2026

5  out of  5
rating by Eli
"Chayan was fantastic to work with. He provided excellent customer service, took the time to explain my options clearly, and helped me save money on my insurance without sacrificing coverage. He was professional, responsive, and made the entire process easy. I highly recommend Chayan to anyone looking for a knowledgeable and trustworthy insurance agent."
We responded:
"Thank you for your review, Eli! I'm glad you had a positive experience and found the right coverage while saving money. It's wonderful to know the process was smooth and easy for you. We appreciate your recommendation. Don't hesitate to reach out if you need anything!"
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Logan M.

June 4, 2026

5  out of  5
rating by Logan M.
"This team is great and helped me quickly and comprehensively. Chayan has been especially helpful in helping me get a better rate, better coverage, and an easy process doing it."
We responded:
"Logan, thank you for taking the time to leave us a review! I'm glad we could assist you in finding better coverage and rates while making the process easy. Feel free to reach out if you need anything else!"
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Ty Reyes

June 3, 2026

5  out of  5
rating by Ty Reyes
"Chayan was a huge help, helped me save big with my insurance!!"
We responded:
"Ty, thank you for taking the time to leave us a review! I'm happy to know you received the help you needed and saved on your insurance. We appreciate your support!"
Profile photo of John Haines

John Haines

June 1, 2026

5  out of  5
rating by John Haines
"Chayan is knowledgable, professional, and hard-working. He provided in-depth explanation of the options available to me."
We responded:
"Thank you, John! I'm glad to hear you received a thorough explanation of your options. We strive to offer knowledgeable and professional service, and it's wonderful to know we delivered that for you. Feel free to reach out if you need anything else!"
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Martha Dorner

June 1, 2026

5  out of  5
rating by Martha Dorner
"I highly recommend Chayan Loun for anyone looking for vehicle insurance. He was professional, knowledgeable, and extremely helpful throughout the entire process. Chayan took the time to review my current policy, explain my options, and ultimately helped me secure a significantly lower insurance rate with excellent coverage.

His communication was prompt, transparent, and focused on finding the best solution for my needs rather than pushing a specific product. Thanks to his expertise, I was able to save money while gaining confidence that I have the right coverage in place.

If you're looking for someone who genuinely cares about helping clients get the best value, Chayan is the person to call. Thank you for the outstanding service!"
We responded:
"Thank you, Martha, for taking the time to leave us such a thoughtful review! I'm really happy to hear that Chayan was able to assist you so effectively with your vehicle insurance needs. It's great to know that his professionalism and dedication made a positive impact, helping you secure better coverage at a lower rate. We truly appreciate your recommendation and are here if you need anything else. Thanks for choosing us!"
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Laura loun

May 30, 2026

5  out of  5
rating by Laura loun
"Very happy with my quote from state farm, chayan walked me through the whole process and I felt taken care of."
We responded:
"Laura, thank you for taking the time to leave us a review! I'm glad you felt well taken care of and are happy with your quote. We appreciate your feedback and are here if you need anything else!"
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Shem Sabv

May 30, 2026

5  out of  5
rating by Shem Sabv
"My experience with State Farm has been excellent. Chayan Loun provided outstanding service, making the entire process of obtaining a quote and securing coverage seamless and straightforward."
We responded:
"Thank you, Shem, for taking the time to leave us a review! I'm happy to hear that the process of getting a quote and securing coverage was easy for you. We always aim to provide excellent service. Feel free to reach out if you need anything else!"
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David Hohman

April 23, 2026

5  out of  5
rating by David Hohman
"Lisa Grove is a great agent. I have nothing but good things to say about her. Very professional and courteous to your insurance needs. Explains everything clearly and professionally!"
We responded:
"Thank you for your review, David! I'm happy to hear that Lisa provided such professional and courteous service. Our team is dedicated to making sure all your insurance needs are met with clarity and care. If there's anything else we can assist you with, just let us know!"
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Mackenzy Kaplan

April 22, 2026

5  out of  5
rating by Mackenzy Kaplan
"Nicholas Buonassisi was beyond helpful and a pleasure to work with. He saved me almost $100/month compared to the exact same policy I had with Geico. The process took all of 10-15 minutes from start to finish. I couldn't be more pleased with my experience today. Thank you!"
We responded:
"Thank you, Mackenzy! I'm happy to hear that Nicholas provided such excellent service and helped you save money. It's great to know the process was quick and efficient for you. If you need anything else, feel free to reach out!"
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Sunny Mullinix

April 2, 2026

5  out of  5
rating by Sunny Mullinix
"I’ve had an amazing experience with State Farm so far! Lisa G made it such an easy experience to get a quote and get coverage!!"
We responded:
"Sunny, thank you for sharing your experience! I'm happy to hear that Lisa G made the process smooth and easy for you. We’re always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Muneeb Rana

March 14, 2026

5  out of  5
rating by Muneeb Rana
"I recently had a fantastic experience with Davonte Vincent. While a dealer was giving us a hard time to get a rebate on a new vehicle, he stayed on the phone with me for over an hour (past working hours) to make sure that I had all the information I needed to prove that we do qualify for the rebate. I'm extremely appreciative of the time and effort Davonte put into helping us out!"
We responded:
"Thank you, Muneeb, for sharing your experience! I'm happy to hear that Davonte went above and beyond to assist you with the rebate situation. His dedication to helping our customers is truly appreciated. If you need anything else, feel free to reach out!"